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| WHO WE ARE |
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Charta s.r.l. is a company specialising in ticketing and entrance controls. Founded in 1986, over the years it has become the reference point for box office management and advance sales of quality cultural and entertainment events. The solutions offered allow combined sales via Internet, Call center and authorised sales points. The electronic box office system gives the Organiser the chance to add and alter events on the programme. It is also characterised as a flexible system with reports which allows easy analysis of performance, income and CRM. The quality of products offered by Charta is guaranteed by internally-developed, reliable and secure technology, which permits the provision of flexible solutions. |
| Where we are |
| Charta's addresses are: Headquarters: Via S. Martino 1/a 48020 S. Agata sul Santerno (Ra) Italy Tel. +39.0545.915000 Fax +39.0545.915008 Milan office: Via Ascanio Sforza 85 20144 Milan (MI) Tel. +39.0545.915000 Fax +39.02.84892658 For information about events and purchases contact: +39.0545.915000 |
| Our mission and values |
| The word Charta traditionally signified merit. And this merit passes to our company which has developed reliable and secure technology since 1986. It boasts years of experience and a consolidated position on the market; with over ten programmers it has at its disposal it is continually searching for new developments and considers internal expertise an important value. Despite Charta being a system which has expanded over many years, its staff are young, adaptable people who are technically qualified. Charta looks for solutions and does not impose proposals on its clients. Over the years Charta has shown a great ability to develop internally and continually update its proposals to solve all kinds of management problems. Every client is important to us at every stage of the relationship, from the point of chosing a technical and marketing solution of the service to the real administration: the company guarantees the utmost assistance, availability and helpfulness to its partners at all times. “Some say we are expensive, but in our opinion our product should first be tested, then judged. However we do not hide the fact that Charta wishes to maintain a highly professional service and a high standard of quality. ” |
| Our history |
| Important points in the company's history: 2005 In July 2005 the new Vivaticket brand is launched, linked to the www.vivaticket.it site, completely renewing its graphics, name, roles and offering many new opportunities to partners and users. 2004 Charta offers its products and services to 12 of the 13 Italian Lyric Foundations and to over 150 prestigious cultural associations; the company manages over 10 million tickets through its systems using over 1,000 licenses in Italy; the company leaves the Intesa Group via a management buy-out 2003 Charta receives a pass certificate as an electronic box office system from the Income Agency and is included in the list of systems approved by the Income Agency and the Italian Authors' and Publishers' Association. 2002 Charta takes its experience to the exhibitions and museums sphere, for temporary and permanent events 2001 The company joins the IntesaBci Group 2001 the Automatic Ticket Teller is introduced, an automatic ticket issuing system combined with the Charta booking solutions and is used immediately at the 2001 Motorshow and at the 2002 San Marino Formula 1 Grand Prix 1998 Charta starts offering its online ticketing services to the organisers of musical, sports, theatre, cultural and entertainment events 1991 Leoni Daniele Ltd is created for the manufacturing development of computerized systems of the Charta electronic box office 1986 the company, specializing in Software, is founded by Daniele Leoni and Massimo Montanari. |
| Our Products |
“Charta Electronic Box Office 2.1” – 2004/207704/S of 02/12/2004 “Charta Electronic Box Office Local Module 2.1” – 2004/207711/S of 02/12/2004 “Charta Electronic Box Office Local Module 2.2” – 2005/185251/S of 07/11/2005 |
The Charta system makes the theatre autonomous in managing suscriptions and tickets, offering:
This solution is available for all events with numbered seat admission, such as performances in theatres, cinemas, arenas, sports halls and stadiums. The quality of the product is confirmed by the fact that today the Charta electronic box office system is used by 12 of the 13 Italian Lyric Foundations, among which are the Teatro alla Scala, in Milan, La Fenice in Venice, the Teatro dell’Opera in Rome, and more than 150 prestigious theatres throughout Italy from the Piccolo Teatro in Milan to the Teatro Biondo in Palermo, from the Teatro Verdi in Trieste to the Teatro Mercadante in Naples, Forumnet, Paladozza Bologna. |
| This solution meets the needs of ticket issue management for museums, exhibition organisers or other events with unnumbered admissions such as concerts or fairs. The internet distribution channel is automatically activated. In some instances, particularly to ensure the smooth running of group or school bookings, the use of a specialised call center service is provided for. Charta is currently responsible for managing the box offices of important Italian museum institutes such as Mart di Rovereto & Trento, Villa D’Este in Tivoli, the Musei Civici di Vicenza and some municipal museums in Rome, the Teatro alla Scala Museum, Teatro La Fenice guided tours. In the exhibition sector Charta first gained experience in 2002 with the “Parmigianino” exhibition in Parma. It has successfully managed the box office system, ticket distribution and guided tours of more than 40 exhibitions in Italy such as “Dalì” at Palazzo Grassi in Venice, “Canova” at Bassano del Grappa and “Botticelli” at Palazzo Strozzi, Florence. In particular regarding exhibitions, Charta offers the local system already set up and automatically activates the advance sales channels according to the organisers' requirements. The sales and advance sale system allows the management of:
Besides internet the organiser has various choices of advance sale
channels:
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| Charta has developed an “entrance control” system combined with the electronic box office system. Tickets issued at local box offices are assigned a code, tax number and place, year, date and possibly time period details and ticket validity. The Charta system can control, using an access scanner, the ticket expiry date and validity for a particular event by scanning the code on subsequent admissions. This function makes Internet ticket sales particularly effective, as the payment receipt issued at the online purchase stage shows the identifying barcode for event admission and can be scanned directly by a scanner with no need to transfer the receipt to a ticket. |
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In accordance with the requirements, Charta offers the setting up of a professional call center or activates, depending on the Organiser's preferences, guided tours administrator and/or groups/schools office or the pre-chosen call centers. The Charta Ticket Store system is supplied to these agents which permits the web-based connection to the Charta electronic box office server. The Vivaticket by Charta professional call center provides the management of incoming calls to number 899.666.805. From abroad please dial +39.0424.600458. The service functions from Monday to Friday from 8 am to 8 pm and Saturday from 8 am to 3 pm. The call center specialises in event services. The cost of a call per minute is, 0,80 VAT excluded, from a landline (0,10 connection charge), 1,291 on the Tim mobile network (0,129 connection charge), 1,05 from Wind and Vodafone mobile networks (0,129 connection charge). In exceptional instances Charta can activate a special number (eg. permanent venues, large events). To purchase through call centers, payment is by bank transfer (groups, schools) or credit card. The operator gives the customer a transaction code or in the case of groups/schools, sends a fax to the group leader. At the www.vivaticket.it site it is also possible, inserting the transaction code given by the call center, to print the payment receipt to be shown, if necessary, at the event box office. In either case (reservation code or payment receipt) if there is no entrance contol system combined with the box office the ticket should be collected until a few minutes before the event starts at the venue box office. |
| Charta offers its client organisers a telephone assistance, advice and maintenance service for the hardware and software components supplied. The assistance is given by qualified operators with many years of experience, 24 hours a day, 7 days a week. The service includes periodic monitoring or, at the client's request, the adjustment of the operating system and application programmes as well as the updating of software according to the Italian Authors and Publishers Association laws in force. Assistance visits on site, if required, are also provided for within 24 working hours of calling. |